In addition to our regular office hours, our practice has coverage 24 hours a day/7 days a week.
If you are in labor after hours or have a question that can't wait, please call our office and choose to speak to the doctor on call. Please don't call after hours for routines matters or non-urgent issues.
For emergencies that require immediate care, please call 911 or go to the nearest Emergency Room.
You can also direct non-emergency questions through the MYCHART patient portal. They will be answered the next business day.
Please call the office at least 24 hours before your office visit to cancel an appointment.
If you are rescheduling an appointment, please let us know so that we can cancel it and open the time for another patient.
You may be charged a missed appointment fee if you don't show up for your appointment.
Preparing for your Appointment
Photo ID and Insurance Card
All patients are required to present a valid driver's license or photo ID and their current medical insurance card at every office visit. Patients without verifiable health insurance will be responsible for the payment for that visit.
During Your Visit
Venus OB-GYN participates with most major insurance carriers. As a courtesy to our patients, we will file insurance claims for those insurances with which we participate.
Please remember, any amount not covered by insurance is ultimately the patient's responsibility.
Please confirm with your insurance company if you are covered for the services provided before you arrive for your appointment. We require that you bring your insurance card and photo ID to all visits.
Payment will be requested at the time of service for all services that are non-covered or determined to be the patient's responsibility, including co-payments. Payment may be made by cash, check or credit card.
Communication with Doctors
The best way to communicate with our medical staff is through our online patient portal, MYCHART.
You can send a secure message to your doctor. Portal messages should be answered within one business day.
You can always leave a voicemail for your provider's medical assistant.
To diagnose or address a specific issue, we generally need you to make an appointment so you can have our full attention.
Medication Refill Policy